The Step-Up Mindset for New Managers by Margo Manning

Author:Margo Manning
Language: eng
Format: epub
ISBN: 9781784520915
Publisher: Vearsa

Internal clients

This is also true when you are delivering a service or product to internal clients. If you and your team are providing a constantly improving service to your internal clients, this should be making their roles easier. After all, you don’t want to be giving a service or product to your clients that makes their jobs more difficult.

Individual development needs

There may be an urge for you to continue to carry out tasks and procedures that you have always carried out. This must change when you are promoted into a managerial position. It does not mean that you immediately stop carrying out your previous work; it does mean that you need to consider what you can hand over and what you retain. This is not cherry picking, choosing what you like and what you don’t like; this is a logical process. Look at your responsibilities and tasks and see if there is someone better within the team to carry them out. Do not be tempted to think that there is no one who can step up and carry out the tasks and responsibilities as well as you can. After all, someone has given you an opportunity. Pay it forward.

There is an ideal opportunity within one-to-ones to discuss with individuals their development requirements and your plans to expand their roles (possibly through delegation).

This is one of those crucial points where you need some consideration and preparation prior to bringing up the subject of delegation, which will be covered in more detail in Chapter 11 – ‘Delegation’.

One of the temptations within a managerial role, particularly when you are new to management, is not to commit to anything, generally through lack of confidence or preparation, which gives you the excuse not to delegate. With your staff that may manifest itself as non-commitment to their development needs. You may choose to use excuses such as: “The team does not have the skillset”; “I do not have the time to train them”; “Their standards are not as high as mine” and so forth.

The other side of the coin is that you fight for everything for everyone. Choose your battles to win the war. This demonstrates that you are taking a mature and professional stance concerning the team’s wants and wishes. You need to be professional on your take on this and review what the positive outcome and impact will be for the individual and the return on investment for the business, setting expectations of what is possible and what is a no-go. It is better to set an expectation that the recipient does not want to hear than string them along and never deliver. You will gain respect for your honesty.

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